Privacy Policy

I. Collection and Use of Personal Information

When you use the services of Guangzhou Muling Biotechnology Co., Ltd. Mall, we may request that you provide personal information. Guangzhou Muling Biotechnology Co., Ltd. Mall will use this information in accordance with this Privacy Policy. You are not obliged to provide the personal information we request; however, in many instances, if you choose not to provide it, we will be unable to supply our products or services to you, nor respond to any issues you encounter.

Below are examples of the types of personal information Guangzhou Muling Biotechnology Co., Ltd. may collect and how we may use such information:

II. What Personal Information We Collect

When you create an account, purchase products, download software updates, or contact us, we may collect various information including your name, postal address, telephone number, email address, and contact preferences.

When you use the Guangzhou Muling Biotechnology Co., Ltd. Mall to purchase goods or gift cards, the Mall may collect information you provide relating to the aforementioned individuals, such as their name, postal address, email address, and telephone number. The Mall will use such information to fulfil your request, provide relevant products or services, or for anti-fraud purposes.

In certain jurisdictions, for compliance purposes, we may request users to provide government-issued identification, but only in limited circumstances, such as customs declarations.

IV. How We Use Your Personal Information

We will notify you promptly of new product releases, software updates, and event announcements. Should you prefer not to be included in our mailing list, you may opt out at any time by updating your preferences.

We may use your personal information (such as email address or mobile number) to verify and confirm user identity.

We may use personal information to send important notifications, such as order details related to purchases. As these communications are essential for your interactions with the store, you cannot opt out of receiving such information.

We also utilise personal information for internal purposes including auditing, data analysis, and research to enhance Guangzhou Muling Biotechnology Co., Ltd. Store's products, services, and customer communications.

Our system integrates SDKs including cn.jpush.android (Jiguang; Jiguang Push), com.huawei.hms (Huawei; Huawei Push), com.alipay (Alipay; Alipay Ride Code; Alibaba Sesame Credit Real-Name Authentication; Sesame Authentication), and com.tencent.bugly (Bugly; Tencent Bugly). These will send you push notifications via the app to deliver the latest system updates.

V. Collection and Use of Non-Personal Information

We also collect data that cannot be directly linked to any specific individual. We may collect, use, transfer, and disclose non-personal information for any purpose. Below are examples of non-personal information we may collect and how we use it.

We collect information such as occupation, language, postcode, area code, unique device identifiers, referral URLs, location, and the time zone in which users are located when using our products. This enables us to better understand customer behaviour and improve our products, services, and advertising.

We collect information related to customer activity on our websites. We aggregate this information to help us provide customers with more useful information and understand which parts of our websites, products, and services interest them most. For the purposes of this Privacy Policy, aggregated data is considered non-personal information.

We may collect and store details about how you use our services, including search queries. Such information may be used to improve the relevance of results delivered by our services. This information typically does not involve your IP address, except in the following limited circumstances: where we need to ensure the quality of services delivered via the internet.

VI. Cookies and Other Technologies

Cookies and other technologies, such as pixel tags and web beacons, may be used on the Guangzhou Muling Biotechnology Co., Ltd. online store, in emails, or in advertisements. These technologies help us better understand user behaviour, inform us which parts of our website people have visited, and measure and improve the effectiveness of advertisements and web searches. We treat information collected through cookies and other technologies as non-personal information. However, if local law classifies Internet Protocol (IP) addresses or similar identifiers as personal information, we will treat them accordingly.